Ding Dong to Taco Bell’s Social Media Strategy

When you’re about to launch a ground breaking and unique app for your business, you want to create awareness of it don’t you? A great way to do this is obviously through the power of social media, one of the most influential sources of media there is in the modern era. I mean you’d be a fool not to take advantage of the opportunity to promote something like your new app. How would anyone know about it? How would they download it? So, promotion of it is pretty crucial you’d agree. However, not if you’re Taco Bell. When Taco Bell ‘launched’, and I use that term loosely,their new mobile payment and ordering app they decided to take the unique social media strategy of not promoting the app at all, but instead shut down and black out there entire social media network.

So when users went to Taco Bell’s Facebook, Twitter and Instagram accounts, they weren’t presented with the usually creative content, but instead blacked out screens, such as the one below on their Twitter.

taco bell

For me this is one of the oddest and most innovative social media strategy launches I’ve ever seen. The last thing you’d think about when launching a new app is to not promote it at all. On the contrary, you’d invest more time and money in promoting it. Maybe through promoted posts on all the main social media channels. It’s such a bold move!

However, Taco Bell is one of the most established brands in America, right up there with McDonalds and Starbucks, and with over 12 million followers across Facebook, Twitter and Instagram, this strategy isn’t as risky as you might think. When you have market clout like Taco Bell you can afford to do this, as all it takes is a small hint, like the hashtag they used ‘#OnlyInTheApp’ to your massive social media audience and the awareness is there!

You couldn’t imagine a small, lesser known fast food brand doing a similar strategy otherwise that would be social media suicide.

The strategy by Taco Bell was incredibly successful as 90% of the chains 6,000 US stores began accepting mobile orders and payments with 75% of all stores already having processed a mobile order 24 hours after the apps launch.

So overall, I feel that as far as social media strategies go, Taco Bell’s is certainly up there as one of the best and most unique I’ve ever seen. It’ll be interesting to see whether other brands do something similar in the future, I guess they might given the success Taco Bell had.

Thanks for reading, and please feel free to comment. For more social media and digital news, follow me @DigitalStuart.

Did you say Paperclip…no I said Pay Per Click

When you hear the words ‘Pay Per Click’, you may think the person is saying ‘Paperclip’, however, they are surprisingly different. See a Paperclip is something which holds paper…whereas Pay Per Click is a search marketing term. This blog is going to get a camera and take a quick Digital Snapshot of what PPC is.

PPC is when a company pays for ads to be displayed in the results of a search engine in relation to keywords which have been entered by the user.

So why’s it called Pay Per Click? It’s called this as the advertiser only pays for the ad when it’s clicked on. So if no one clicks on it, then there’s no charge.

The PPC ads are the friendly advertisements that you typically see on the right hand side or directly below your search engine in the paid listings part of the page next to and above the organic/natural search.

The position of the ad within the search results is based on how much the advertiser has bid, so the more you bid, the greater the chance you have of being higher up in the search results. The bids are placed on keywords. So the key is to unlock those keywords! For instance, if you sold expensive watches, you could bid for keywords such as ‘watch’, ‘watches’, ‘expensive watch’, ‘luxury watches’…and so on.

You can also use ‘Negative Keywords’, which are words which when searched for you don’t want your ad to appear in. These could be ‘cheap watches’, ‘low priced watches’…and so on.

This makes PPC a highly targeted marketing tool, as the advertiser knows that when their ad appears, the user is in their target audience and could potentially purchase.

The actual PPC ad might be a text description accompanied by a picture and a link to that offering. So these prominent calls to action entice the user to click on the ad.

One of the best ways to manage a PPC campaign could be to use a helpful program called Google Adwords which enables you to bid on keyowrds in order to lock them down, create the actual ad, track the analytics and use reports on how the ads are performing.

So, what are the advantages and disadvantages of PPC.

Advantages

The advertiser doesn’t pay unless the ad is clicked on

Highly targeted approach through the use of keywords – Improves the chances of a sale or lead

Have a rough idea of where you’ll rank in the search engine in accordance to how much you have bid

PPC ads can be displayed quickly, rather than SEO results which take longer for the pages to be indexed by spiders/robots

Simpler than SEO as your rank is based on a bid amount – Whereas SEO requires re-structuring pages

PPC can be used as a branding tool

Can calculate ROI for each keyword and a campaign

Manage a campaign effectively via programs like Google Adwords

Disadvantages

PPC ads aren’t trusted as much as they are seen as advertising

The bidding process could see a lot being paid for keywords which could make it an expensive campaign tool

PPC campaigns require expertise and knowledge in areas such as the bidding process, keyword selection and managing the entire campaign

To remain competitive and ensure that a high ranking is kept it can be time consuming to manage a PPC campaign in-house

Unethical actions could occur from users or competitors constantly clicking the PPC ad so that you keep paying for the ad (though after a while the search engine will register this and the advertiser won’t be charged)

And that’s PPC!

So just for fun, here are some advantages and disadvantages of Paperclips.

Advantages

Keeps paper together so you don’t lose it

Some paperclips have a solid metal structure to keep paper positioned well

They come in different colours and sizes to accommodate colour preferences and the size of the paper

You can make a paperclip chain from many paperclips which can be used for a necklace or just for fun

Disadvantages

They can be quite sharp, and you might get injured from them

You can be restricted to the amount of paper it can hold

….and here’s the worlds most famous paperclip…Clippit!!!

Clippy

 

 

 

 

 

In the meantime please feel free to comment on the post. You can also follow me on Twitter @digitalstuart, or follow this blog via the button on the right hand side. Thanks for reading!

Stuart

Delivering the First Post

Digital Greetings!!!

I’ve been thinking about writing a digital type blog for some time now…and I’ve only gone and done it.

This blog is a digest of the digital news and views which I come across on a daily basis through searching the great World Wide Web or any thoughts that come into my head.

This blog records my thoughts on anything to do with digital marketing, whether that’s social media, websites, design, mobile, SEO, affiliate marketing, email marketing, advertising…the list is endless…

This blog is off the back of my Twitter account (@digitalstuart, just thought I’d plug it) where I tweet about the latest digital news stories and views in this incredibly faced paced and dynamic industry.

One thing I’ve already noticed is that the word ‘blog’ isn’t a recognised word on a blogging site…quite ironic!

My first ‘real’ digital post will be here soon…