The development of social media in companies

Imagine the situation. A company sets up a Twitter account, follows some well-known or relevant accounts, then posts a status saying ‘Hello World, First Tweet’, might then send one saying what they offer and might even send a third one with a link to the website. Then they gradually leave it and let the follower count increase and ‘bang’ you’re now a social company. But of course we all know that just setting up a new social media account doesn’t make you the social strategist of the century.

This attitude to social media has now long gone as companies now realise that just doing that is a recipe for social media failure. It’s been amazing to see that only over the past few years how much social media in companies has changed and the opinion of it has grown dramatically.

I remember attending a social media conference last year full of accountants, lawyers and finance professionals who were absolutely blown away by what they were seeing. How can a Facebook page bring me business or leads? Can people actually ask me questions about my products or services online? The room was awash with so much excitement and surprise of how powerful social media was.I then attended another conference with social media professionals a few weeks later and the difference you can imagine when talking to people was incredible. As there I was hearing stories of companies having 300 people in the social media team which blew MY mind this time.

Social media used to be something that maybe the marketing manager would set up and update on the odd occasion. If they fancied it they might reply to a few comments too. But then we got to the stage of having a specialist social media guy to come in and do it. This might have been an intern. Still not much attention paid to it.

Fast forward a few years and it’s remarkable the amount of planning and detail that now goes into social media. We now have actual social media budgets. Money set aside for social media campaigns whether that’s promoted posts or Facebook ads. We now have people coming up with strategies for social media, and how general marketing campaigns can be supported by social, and how social drives those campaigns to success. Community managers create content calendars weeks in advance to plan out what they’re going to post. They also reply to every comment or mention received, rather than ignoring. We don’t just register the number of followers we have, we now analyse the entire follow base, what their interests are, where they’re based, how they interact with the brand and the engagement rates content gets.

A social media team is now essential for any large company that’s taking social media seriously. The team includes community managers, strategists, analysts, buyers and planners. It’s now a whole department in its own right, just like a marketing, HR or finance department. Social media will no longer just be ‘within marketing’. But now a separate entity on its own. So with a whole team of social media people, the investment in it has grown, something unimaginable a few years back when a marketing manager ran a Twitter account on their own.

The future of social media within companies I think is only going to grow even more. Next you will probably see community managers or strategists for specific networks, such as Twitter strategist or an Instagram community manager. Added to this is companies now allocating more and more funds to social media away from outdoor or traditional media. Why invest in a billboard that will be seen by thousands of people over a day, when a social media campaign can be seen by that amount in a second and millions in total.

So it’ll be very interesting reviewing this blog post in five years time to see where social media within companies has gone. For now though its showing no signs of slowing down!

Thanks for reading and please feel free to share your thoughts. For more digital marketing and social media stories and updates, please follow this blog or me on Twitter @DigitalStuart.

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One thought on “The development of social media in companies

  1. I feel the same way! Our audience is younger now and grew up using computers. I actually learned to type using myspace and writing emails. Most people these days use the internet to look up everything, and would rather find something out using an app or a web page than calling a company or going in person. Not only is it easier, but I feel like my generation has a lot of social anxieties and is more in favor of actually speaking to human beings as little as possible. I know I get a little stressed when I actually have to call my bank and speak to a live person.
    I’ve even seen companies using memes to attract the attention of potential followers, and Buzzfeed exploded and must be making a killing off their sponsored lists. Two of the jobs I’ve worked for had me update the business’s facebook pages and instagrams, and it was something I’ve really enjoyed doing and learned a lot of tricks about along the way. Right now I’m trying to make my living managing the social media for small businesses. Luckily, most business owners are JUST past the age of knowing their way around social media so well.

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